Technology industry CIO priorities in the new reality

Linking middle and back office functions is key to improving responsiveness and time to market.

Rahul Mehta

Rahul Mehta

Advisory Managing Director, CIO Advisory, KPMG US

+1 415-963-5100

Jeoung Oh

Jeoung Oh

Principal, CIO Advisory, KPMG US

+1 408-367-4717

A Harvey Nash / KPMG CIO Survey 2020 industry report

Operational priorities, technology investments, business performance, cloud and data security, diversity and inclusion in the Technology industry

As an industry better described by its sub-sectors, the technology industry continues to experience high-growth as well as diversification in membership.  Many companies in this industry experienced a surge in demand for their products and services, and the near-universal shift to remote working and new interaction models via digital channels led to a significant acceleration in business transformation powered by technology.

In the long-term, many sectors are looking to technology to digitally transform their businesses and achieve strategic goals. At the core, investments for key foundational technologies—such as cloud, modern networks, automation, data insights, and AI/ML—are being made as businesses strive to become digital leaders. But while companies are benefitting from the surge, there are still challenges for a tech sector company, especially linking up their middle and back office functions to improve responsiveness and time to market. 

In this Technology industry report, we share how being a digital leader differentiates you from your industry peers. We also compare survey results for Technology to overall results in these key areas:

  • board priorities and investment 
  • strategy and operating model
  • delivering value at speed
  • people and culture
  • the rise of cyber
  • analytics and insight.
Key findings from the survey responses of 568 Technology industry technology leaders

Full survey report

Now in its 22nd year, the Harvey Nash/KPMG CIO Survey is the largest IT leadership survey in the world, with over 4,200 responses from CIOs and technology executives across 83 countries in 2020.