A Harvey Nash / KPMG CIO Survey 2020 industry report
Operational priorities, technology investments, business performance, cloud and data security, diversity and inclusion in Insurance
COVID-19 has changed the landscape. With technology more important than ever to organizations’ ability to survive and thrive,the opportunity has never been greater for CIOs to work as strategic partners with the business. As digital leaders create more competitive distance from the pack, CIOs in Insurance must move quickly and holistically, addressing the critical layers of the IT operating model to move the needle beyond point solutions. In the immediate term enhancing operational efficiency through automation, improving the customer experience through digitization and self-service options, and embedding emerging technology innovations for greater responsiveness and market speed, are critical objectives to deliver against.
In this Insurance report,we share how being a digital leader differentiates you from your industry peers. We also compare survey results for Insurance to overall results in these key areas:
- board priorities and investment
- strategy and operating model
- delivering value at speed
- people and culture
- the rise of cyber
- analytics and insight.