Insurance CIO priorities in the new reality

Digital leaders are innovating with automation, self-service customer experiences, and new technologies.

Pierre Champigneulle

Pierre Champigneulle

Principal, Advisory, KPMG US

+1 212-872-3394

Scott Shapiro

Scott Shapiro

Insurance Operations Leader, KPMG US

+1 860-836-5811

A Harvey Nash / KPMG CIO Survey 2020 industry report

Operational priorities, technology investments, business performance, cloud and data security, diversity and inclusion in Insurance

COVID-19 has changed the landscape. With technology more important than ever to organizations’ ability to survive and thrive,the opportunity has never been greater for CIOs to work as strategic partners with the business. As digital leaders create more competitive distance from the pack, CIOs in Insurance must move quickly and holistically, addressing the critical layers of the IT operating model to move the needle beyond point solutions. In the immediate term enhancing operational efficiency through automation, improving the customer experience through digitization and self-service options, and embedding emerging technology innovations for greater responsiveness and market speed, are critical objectives to deliver against.

In this Insurance report,we share how being a digital leader differentiates you from your industry peers. We also compare survey results for Insurance to overall results in these key areas:

  • board priorities and investment 
  • strategy and operating model
  • delivering value at speed
  • people and culture
  • the rise of cyber
  • analytics and insight.
Key findings from the survey responses of 190 Insurance industry technology leaders

Full survey report

Now in its 22nd year, the Harvey Nash/KPMG CIO Survey is the largest IT leadership survey in the world, with over 4,200 responses from CIOs and technology executives across 83 countries in 2020.