Healthcare CIO priorities in the new reality

The to-do list for CIOs is focused on digital acceleration, insight-led decisions, consumer-centricity, and workforce.

Barry Brunsman

Barry Brunsman

Principal, CIO Advisory, KPMG US

+1 612-232-0072

Dion Sheidy

Dion Sheidy

Partner, Healthcare Advisory, KPMG US

+1 412-480-3167

A Harvey Nash / KPMG CIO Survey 2020 industry report

Operational priorities, technology investments, business performance, cloud and data security, diversity and inclusion in Healthcare

Operating through an unprecedented global pandemic, there has been ongoing demands for urgent healthcare services around the world, while non-urgent services have scaled back. Customer-centricity and the omni-channel approach that consumers have grown accustomed to in other industries has led to greater expectation for a personalization from healthcare providers, resulting in a fundamental shift from previous ways of working.

In this Healthcare report, we share how being a digital leader differentiates you from your industry peers. We also compare survey results for Healthcare to overall results in these key areas:

  • board priorities and investment 
  • strategy and operating model
  • delivering value at speed
  • people and culture
  • the rise of cyber
  • analytics and insight.
Key findings from the survey responses of 219 Healthcare industry technology leaders

Full survey report

Now in its 22nd year, the Harvey Nash/KPMG CIO Survey is the largest IT leadership survey in the world, with over 4,200 responses from CIOs and technology executives across 83 countries in 2020.