A Harvey Nash / KPMG CIO Survey 2020 industry report
Operational priorities, technology investments, business performance, cloud and data security, diversity and inclusion in Healthcare
Operating through an unprecedented global pandemic, there has been ongoing demands for urgent healthcare services around the world, while non-urgent services have scaled back. Customer-centricity and the omni-channel approach that consumers have grown accustomed to in other industries has led to greater expectation for a personalization from healthcare providers, resulting in a fundamental shift from previous ways of working.
In this Healthcare report, we share how being a digital leader differentiates you from your industry peers. We also compare survey results for Healthcare to overall results in these key areas:
- board priorities and investment
- strategy and operating model
- delivering value at speed
- people and culture
- the rise of cyber
- analytics and insight.