A Harvey Nash / KPMG CIO Survey 2020 industry report
Operational priorities, technology investments, business performance, cloud and data security, diversity and inclusion in Consumer & Retail
When addressing strategic priorities for the future, Consumer & Retail CIOs know they must be focused on one thing: adapting the customer experience to a new reality. Going beyond customer centricity to “customer leading” is key. This must be driven through a recognition that customers don’t always know what they want; the new reality will be built on thinking beyond what customers are saying to anticipate future trends and requirements.
In this Consumer & Retail report, we share how being a digital leader differentiates you from your industry peers. We also compare survey results for Consumer & Retail to overall results in these key areas:
- board priorities and investment
- strategy and operating model
- delivering value at speed
- people and culture
- the rise of cyber
- analytics and insight.