Banking and Capital Markets CIO priorities in the new reality

Accelerating digital transformation is an urgent necessity.

Pierre Champigneulle

Pierre Champigneulle

Principal, Advisory, KPMG US

+1 212-872-3394

Mark Twerdok

Mark Twerdok

Partner, Risk Analytics, KPMG US

+1 412-232-1599

A Harvey Nash / KPMG CIO Survey 2020 industry report

Operational priorities, technology investments, business performance, cloud and data security, diversity and inclusion in Banking and Capital Markets

Through the height of the COVID-19 pandemic, the Banking and Capital Markets industry played a pivotal role. Financial institutions were the key to the rapid delivery of government stimulus programs, enabling businesses and individuals to access liquidity and manage finances. The majority of organizations see COVID-19 impacting their bottom line in the near to medium term due to headwinds from low interest rates, higher anticipated credit losses and lines of businesses within Banking and Capital Markets recovering at different rates—making accelerated digital transformation an urgent necessity.

In this Banking and Capital Markets report, we share how being a digital leader differentiates you from your industry peers. We also compare survey results for Banking and Capital Markets to overall results in these key areas:

  • board priorities and investment 
  • strategy and operating model
  • delivering value at speed
  • people and culture
  • the rise of cyber
  • analytics and insight.
Key findings from the survey responses of 351 Banking and Capital Markets industry technology leaders

Full survey report

Now in its 22nd year, the Harvey Nash/KPMG CIO Survey is the largest IT leadership survey in the world, with over 4,200 responses from CIOs and technology executives across 83 countries in 2020.