Insight

2021 CCO Survey: Technology, Media, and Telecommunications

Sharing client perspectives on compliance imperatives

Amy S. Matsuo

Amy S. Matsuo

Regulatory and ESG Insights Leader, KPMG US

+1 919-664-7100

Mark Gibson

Mark Gibson

Partner, Advisory, NSL & Teams, KPMG U.S.

+1 206-913-6558

Juan Gonzalez III

Juan Gonzalez III

Principal, Forensic, KPMG US

+1 415-963-7619

The focus is clear: To invest in technologies to enhance compliance functions

Chief Ethics and Compliance Officers (CCOs) are taking the lead as change agents, advancing their functions, operations, and analytics from responsive to proactive, anticipating shifts in regulatory and stakeholder expectations, and preventing exposures. The KPMG 2021 CCO Survey explores how CCOs are adapting to these new global trends and evolving risks. Regulators have growing interest in technology, media, and telecommunications (TMT) companies regarding antitrust, consumer data privacy, and cyber security, expecting businesses to evolve their compliance and risk management programs.

See how technology, media, telecommunications CCOs responded to the survey, highlights including:

  • Activities to enhance
  • Obligations to refine
  • Anticipating investments in ethics and compliance
  • Metric effectiveness
  • Priorities for automation
  • Areas of expertise needed
TMT companies are investing in automation and other technologies to enhance their compliance and risk management programs. Current investment spans both the centralization and automation of compliance functions, including such areas as regulatory change management, third party risk management and issues management
Mark Gibson, National Sector Leader, TMT