Insight

2021 Business Services maturity survey

A recent KPMG, LLP Business Services survey suggests more laggard than leaders

Liz Evans

Liz Evans

Principal, Procurement and Business Services, KPMG US

+1 312-665-2116

Dwayne Prosko

Dwayne Prosko

Managing Director, Advisory, Procurement & Business Services, KPMG US

+1 312-852-0800

Click on the link below to receive your copy of the 2021 KPMG Business Services Maturity Survey and learn how Business Services leaders can take their initiatives to the next level.

Based on responses from over 80 executives in major companies, across eight vertical industries, this report explains —

  • How executives currently rank the maturity of their Business Services initiatives
  • What ‘good looks like’ for holistic Business Services
  • How digital technology is increasing Business Services value at major consumer and retail companies 
  • Steps to consider in your Business Services transformation.


KPMG can help

Armed with a holistic view of end-to-end business processes across their company’s value chain, we know that Business Services leaders can become active, innovative and transformative agents who earn themselves a seat at the C-suite table.

Talk with us today. We look forward to helping you add measurable business value to your Business Services transformation journey.