Insight

Workforce, people and communications in the wake of COVID-19

As more of the workforce discovers they can be effective working remotely, organizations need to evolve their capabilities to support their employees and business operations.

Jeoung Oh

Jeoung Oh

Principal, CIO Advisory, KPMG US

+1 408-367-4717

Denis Berry

Denis Berry

Principal, CIO Advisory Lead, KPMG US

+1 312-665-2866

Technology executives are critical in the support of their companies through the COVID-19 crisis. Engaging employees and providing the technology capabilities should lead to pre-crisis levels of productivity in a work from home environment and improve the overall effectiveness of technology teams.

Critically important in the IT leader's role is to focus on how to enable workforce strategies. KPMG believes this focus is founded on capacity, connection and capability:

  • Capacity: How does resource location, work assignment and productivity impact how and what work can get done?
  • Connection: How are you staying in touch with your employees, keeping them motivated and collaborating with one another?
  • Capability: Do you have the right skills for now and the future, and what do you do if you find gaps?
Workforce, people and communications in the wake of COVID-19
As more of the workforce discovers they can be effective working remotely, organizations need to evolve their capabilities to support their employees and business operations.