As IoT rapidly digitizes the physical world, companies are leveraging data from connected devices to transform business and operating models—improving decision-making, driving greater efficiency, increasing profitability, and introducing new revenue streams.
Smart hotels are the next generation in hospitality by providing both enhanced self-service and customized guest experiences.
Operationally, integrated systems and sensors provide the ability to track and monitor critical aspects of the building while driving efficiency across the hotel management system.
Aggregated sensor and system data will provide new operational insights and allow for the automation of current manual processes (e.g. scheduling room service, room cleaning, preventative maintenance, etc.).
IoT is a network of devices that collect and share data for analysis, which has evolved from a stand-alone industry to a mainstream set of tools that can be leveraged, often paired with other technologies, to solve complex issues.
Operators and staff
Operators actively interact with the hotel’s IoT dashboard to understand critical priorities. A scheduling alert is generated indicating maintenance of an elevator overlaps with a high-occupancy guest wedding event. Proactively scheduling a maintenance mechanic will prevent an interrupted guest experience. The dashboard also indicates various room temperatures maintained across the hotel and suggests optimal adjustments to temperatures across the hotel based on guest traffic analysis, predictive patterns, and in-room occupancy.
Upon arrival at the hotel, guests interact with digital signage, informing them of dinner options, the weather forecast, and nearby activities occurring throughout the weekend. While dropping their belongings off in the room, the guests speak to the in-room digital assistant, adjusting the temperature and making reservations with one of the restaurants recommended to them. Before leaving, guests ask the assistant to be awakened at 7:00 a.m. by opening the curtains, gradually elevating lighting and playing their morning music playlist.
Private and secure 5G is not an evolution, but instead a revolution. Unlike previous wireless generations that were almost entirely driven by the consumer, the 5G market provides an early entry point for the enterprise community. It will allow for high-speed, massive connectivity, enhanced battery life and low latency communications.
Along with an enhanced customer experience, offering unprecedented mobile networking capabilities, 5G allows a million devices to be connected in a half-mile radius, providing hotel management with the ability to split one 5G network into multiple managed networks while replacing current wireless and wired networks throughout the hotel.