Service

KPMG Powered ESM enabled by ServiceNow

Empower your employees to drive results with KPMG Powered Enterprise | Enterprise Service Management.

Liz Evans

Liz Evans

Principal, Procurement and Business Services, KPMG US

+1 312-665-2116

Employees are your company’s greatest asset. They deserve a simple, intuitive employee experience like the ones they enjoy as consumers. That experience should cover all the business services they need to achieve their highest potential—and drive the company forward.

KPMG Powered Enterprise Service Management (Powered ESM) enabled by ServiceNow Employee Service Delivery can provide an opportunity to deliver a superior digital business services experience across the enterprise. This is possible because the full ServiceNow NOW platform allows employees to create and “see” into their business services transactions via a simple, intuitive dashboard accessible 24/7. In addition, native mobile capability keeps them productive on the go. With Powered ESM:

  • Employees enjoy a new, “customer-like” service experience.
  • Employees are fully connected to business services from anywhere at anytime.
  • Employees can then deliver superb experiences to your customers.
  • Employee interactions are connected and streamlined across the technology.

eBook series

From KPMG and ServiceNow: Understanding the impact of enterprise service management

From KPMG and ServiceNow: Understanding the impact of enterprise service management



With KPMG Powered Enterprise, your future looks powerful

The strength of KPMG Powered ESM is in the combination of a new operating model for providing and supporting business services and a powerful set of prebuilt assets that help scale ESM across the enterprise. Our methodology takes disparate finance, HR, IT, facilities, legal and other business services and aligns them into one combined taxonomy, platform, portal, and user interface. A customizable element allows you to illuminate your unique business services challenges and meet your employees’ need for enhanced interactions with business services.

Organizations that use KPMG Powered ESM, enabled by ServiceNow Employee Service Delivery, can expect lower risk, higher value, and a seamless implementation. We combine decades of business, technology, industry, and ServiceNow expertise with experience helping organizations transform processes, technology—and people.

Read our brochure to learn more.

Empower your employees to drive results
KPMG Powered Enterprise | Enterprise Service Management

 

HfS Research ranks KPMG #1 in enterprise service management, verticalized solutions and capabilities, and consulting and thought leadership in their Top 10 ServiceNow Services evaluation. KPMG is a “trusted advisor with a reputation for delivering innovative solutions.”

 

KPMG and ServiceNow

KPMG is proud to be the 2020 ServiceNow Americas Transformation Partner of the Year, awarded for continued growth through transformative practices in business, technology and customer success.

KPMG is proud to be the 2020 ServiceNow Americas Transformation Partner of the Year, awarded for continued growth through transformative practices in business, technology and customer success.