KPMG Powered ESM enabled by ServiceNow

Empower your employees to drive results with KPMG Powered Enterprise | Enterprise Service Management.

Liz Evans

Liz Evans

Principal, Procurement and Business Services, KPMG US

+1 312-665-2116

Employees are your company’s greatest asset. They deserve a simple, intuitive employee experience like the ones they enjoy as consumers. That experience should cover all the business services they need to achieve their highest potential—and drive the company forward.

KPMG Powered Enterprise Service Management (Powered ESM) enabled by ServiceNow Employee Service Delivery can provide an opportunity to deliver a superior digital business services experience across the enterprise. This is possible because the full ServiceNow NOW platform allows employees to create and “see” into their business services transactions via a simple, intuitive dashboard accessible 24/7. In addition, native mobile capability keeps them productive on the go. With Powered ESM:

  • Employees enjoy a new, “customer-like” service experience.
  • Employees are fully connected to business services from anywhere at anytime.
  • Employees can then deliver superb experiences to your customers.
  • Employee interactions are connected and streamlined across the technology.

The strength of KPMG Powered ESM is in the combination of a new operating model for providing and supporting business services and a powerful set of prebuilt assets that help scale ESM across the enterprise. Our methodology takes disparate finance, HR, IT, facilities, legal and other business services and aligns them into one combined taxonomy, platform, portal, and user interface. A customizable element allows you to illuminate your unique business services challenges and meet your employees’ need for enhanced interactions with business services.

Organizations that use KPMG Powered ESM, enabled by ServiceNow Employee Service Delivery, can expect lower risk, higher value, and a seamless implementation. We combine decades of business, technology, industry, and ServiceNow expertise with experience helping organizations transform processes, technology—and people.

With KPMG Powered Enterprise, your future looks powerful.


Read our brochure and watch the video below to learn more.

Empower your employees to drive results
KPMG Powered Enterprise | Enterprise Service Management

Intuitive, digital, always-available service experiences

 KPMG’s Powered ESM approach streamlines service delivery and turns employees’ ordinary interactions into extraordinary, personalized experiences.


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