Insight

Rising tides

Rising tides don’t lift all boats when it comes to performance: Four reasons why customer experience leaders outperform sector competitors.

Julio J. Hernandez

Julio J. Hernandez

Global and U.S. Customer Advisory Lead, KPMG US

+1 404-222-3360

Jeffrey Mango

Jeffrey Mango

Managing Director, Advisory, Customer Solutions, KPMG US

+1 404-614-8757

There is a misconception that, because certain sectors have rising profits during the COVID-19 challenge, every company in that sector will succeed. But that has not proven to be the case. What separated the leaders from the followers?

Our customer experience research shows that there are four primary reasons. 

This paper showcases leading exemplars from each sector that outperformed their counterparts across those four critical dimensions. Learn what’s behind their industry superiority. 

Rising tides
Rising tides don’t lift all boats when it comes to performance: Four reasons why customer experience leaders outperform sector competitors.