Transforming the customer experience requires that organizations adopt an equally methodical approach to the employee experience. The same customer engagement strategies that improve attraction, motivation, and retention, when applied to employees, help build a customer-obsessed culture.
Our research shows that index-leading companies apply the language of the customer to the employee. Employee segmentation, propositions, and employee net promoter scores are all becoming core organizational capabilities, no longer confined to the marketing department.
Learn the six fundamental components that connect the employee experience to that of the customer.