Maintaining controls in a COVID-19 environment

Solutions for maintaining a service organization’s control environment during these uncertain times.

Maintaining controls in a COVID-19 environment: Considerations for service organizations

No organization or individual has escaped the impact of the COVID-19 pandemic. Crisis management team meetings are a daily occurrence. Non-critical projects are placed on hold. Service organization leadership is focused, now more than ever, on the health and well-being of their employees, but they must also continue to provide uninterrupted service to their customers. Among these unprecedented challenges, where do internal controls fall?

This paper highlights a number of items service organizations should consider related to their System and Organization Control (SOC) 1 and SOC 2 reports.



Jessica Thompson

Jessica Thompson

Partner, Advisory, KPMG US

+1 901-248-3801
Nina Currigan

Nina Currigan

Managing Director, Technology Assurance, KPMG US

+1 303-382-7808