Maintaining controls in a COVID-19 environment: Considerations for service organizations
No organization or individual has escaped the impact of the COVID-19 pandemic. Crisis management team meetings are a daily occurrence. Non-critical projects are placed on hold. Service organization leadership is focused, now more than ever, on the health and well-being of their employees, but they must also continue to provide uninterrupted service to their customers. Among these unprecedented challenges, where do internal controls fall?
This paper highlights a number of items service organizations should consider related to their System and Organization Control (SOC) 1 and SOC 2 reports.