IT organizations face significant strain during recession. Costs must be reduced but expectations for stable operations remain as strong as ever. More importantly, IT's business partners may very well need exceptional service from IT for the business' products and services to win in a highly competitive market. IT must not only provide stable operations, but may need to up its game for the business to be successful!
What can IT do in an economic downturn? The answer lies in changes to the IT operating model .
Three things IT must do
Read this paper to understand what an IT operating model is and explore three important preparations CIOs and IT leaders can make to ease the challenges of a recession:
- paying off technical debt
- transforming IT costs
- modernizing delivery.