Insight

Automation evolution: From single task to strategic, unified tool set

Explore how automation initiatives have changed since the onset of COVID-19 and how they might continue to evolve.

Todd Lohr

Todd Lohr

Principal, Intelligent Automation Leader, KPMG US

+1 215-300-4600

Marcus Murph

Marcus Murph

Principal, CIO Advisory, KPMG US

+1 214-840-2671

According to the 2020 KPMG Enterprise reboot report, 97 percent of business executives are investing in some form of automation technology.

In a marketplace dominated by COVID-19, many companies have deemed robotic process automation projects to be discretionary rather than transformational. In its place, cloud-based, low-code software—a much more rapidly deployed, drag-and-drop option—has been the focus from an automation perspective for cost takeout, customer service, and data ingestion work.

We view low-code applications as a key automation tool by itself, but also as the enabling foundation of a broader set of emerging technologies—5G, artificial intelligence/machine learning, and data analytics—at the center of a COVID-19-accelerated digital transformation.

Read our report to understand how automation initiatives will likely change as we come out of COVID-19.

Automation evolution: From single task to strategic, unified tool set
Explore how automation initiatives have changed since the onset of COVID-19 and how they might evolve in the future.

 

More perspectives in our Enterprise reboot series