KPMG LLP conducted a poll during its Customer to cash - transforming the quote-to-cash process to improve customer experience webcast on August 27, 2020. This Road to New Reality: CFO Real Insights webcast featured a discussion with KPMG subject matter specialists, along with guest presenters from RecVue, on how moving away from “quote-to-cash” capabilities to automated “customer to cash” capabilities can create a redesigned and improved customer-first experience.
Throughout the webcast, approximately 500 finance and business leaders were polled on their views. To access the results of the polling questions, click on the PDF below.
Nearly half of those polled pointed to the streamline and optimization of the front - middle - back office functions with supporting technologies as the most important customer to cash capability.
