Cloud and continuous innovation
While many companies have benefited from the move to the cloud, very few are taking full advantage of the continuous innovation that SaaS vendors are releasing with each update. For this first annual survey, KPMG asked 281 U.S.-based executives in a range of industries about their experiences in adopting new features and enhancements to existing cloud applications.
All of the major cloud SaaS providers have been growing their business at 25% YoY growth and organizations have been rapidly shifting their business applications to the cloud. Substantial R&D investments are being made into new product features and new features and functionality upgrades are provided on a regular basis – even quarterly – by SaaS vendors.
The growing need for companies to consume new upgrades and enhancements is very different from an on-premises cycle, where upgrades might happen every few years. Companies need to find the best support and managed services models to effectively manage their SaaS environments in order to take advantage of the numerous advantages afforded by the cloud and their investment in business transformation initiatives. Companies can unlock additional value from their SaaS investment by moving to an agile support model with both business and technical resources supporting their SaaS applications.
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