New capabilities to boost business outcomes and improve the customer experience
Since the advent of the modern corporation, companies have been progressively optimizing their core business functions, including finance and accounting, human resources, information technology, and procurement. Central to this evolution has been the creation of business services organizations whether it be in the form of single function shared services or multi-functional global or enterprise business services.
Historically these business services organizations have been focused on reducing costs while meeting quality and control standards. But in the current digital age, objectives of cost reduction, efficiency and productivity have become table stakes. Today’s business services leaders are focused on building agile capabilities that not only support the overall enterprise, but also advance its business outcomes.
Business services don’t stand alone, but are part of the full enterprise body and must adapt to changes in the overall business model. KPMG research has identified four key pillars in which 21st century enterprises must excel, each enabled by technology:
Business services organizations must adapt in kind and in many cases be the engine that drives these key pillars.
Learn how progressive business leaders are responding, and explore the best strategies to guide your organization’s transformation.
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