For insurers looking to maintain and gain market share, pressures are mounting from traditional as well as digital-first challengers. At the same time, customers are looking for greater choice and flexibility. Many insurers recognize the value intelligent automation (IA) technologies can potentially deliver to meet these and other market challenges, yet are hampered by legacy technology platforms and time-consuming manual, paper-based processes.
In order to remain competitive, insurers are well advised to chart a course now for when and how automation technologies will be implemented across the business. Best-in-class insurers are doing this, focusing their attention on two key areas to achieve long-term success and competitive advantage through automation:
Key implementation components
Insurers can get the most value from their IA investments through effective implementation and transformation processes, which include these four key IA implementation components:
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Watch how global insurance leader AIG embraced these tools to boost customer service.