KPMG Powered Enterprise Service Management enabled by ServiceNow

Simple. Consistent. Intuitive. 

Companies rarely hear employees use words like these to describe their experience finding and using corporate services. Organizations now have the capability to create a consistent and consumer-grade method for employees to request and consume business services from across the company.

This is possible with enterprise service management (ESM). Companies can provide a consistent, connected experience with a consumer feel, from the moment employees request any corporate service to follow-through. KPMG Powered ESM, enabled by ServiceNow, is a holistic approach that takes ESM even deeper.

With ServiceNow at the core, KPMG Powered ESM combines the ESM framework to connect and automate a company’s back office across the enterprise—from HR, IT, and finance to procurement, marketing, and facilities. The goal is to create more effective, productive, and enjoyable work experiences while reducing operating costs. There is also potential to boost revenue and the customer experience.

Organizations that use KPMG Powered ESM, enabled by ServiceNow, can expect lower risk, higher value, and a thorough implementation that transforms organization functions to align with business objectives. We combine decades of business, technology, industry, and ServiceNow know-how with experience helping organizations transform process, technology, and people. We can bring can bring these consumer-grade experiences to life.