In a time of unprecedented change, where the marketplace is increasingly complex and competitive, the workforce is in huge upheaval with each demographic bringing their own views on work — Millennials, Baby Boomers, and Generation Z. Add to that new technologies like intelligent automation, which cause repercussions in how and where humans do their jobs.
In order for organizations to be successful in this evolving workplace, providing an appropriate employee experience will help drive finding the right people, technologies, and operating models. It will also help attract and retain talent that is more productive. This new kind of employee experience should feel personal, relevant, and responsive to individual needs, giving employees a sense of purpose and showing that their personal values are in alignment with those of the organization.
Building employee experience has never been more important for organizations looking to succeed. Doing so will require CHROs and other executives to think differently about its value and their role in creating and maintaining a positive experience to help build and maintain a competitive advantage.
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