Reimagine customer service with Intelligent Interactions
Your customers are intelligent. Shouldn't your interaction channels be even smarter?
In this video series, KPMG Intelligent Interactions using intelligent automation is described to address the main customer interaction channels—email, voice, chat, virtual assistants, and search. Built using Google Cloud, they combine robotic process automation, machine learning, and natural language processing with Google Home and the Google Assistant to anticipate customer sentiment and intent to fulfill their needs and keep them coming back.