The future is about humans and machines working together in modern, efficient, productive workplaces that are positioned for success in the 21st century. Capabilities such as design thinking, innovation management, caring, conversing, teaching and systems thinking will be just as important as coding computer programs and creating neural networks. Success in the new workplace will hinge on striking a strategic and productive balance between digital and analog worlds.
The time to address the workforce of the future is right now. We need to move forward today to address the dramatic and inevitable changes that will unfold in the workplace – and society. This report explores how organizations can adapt, evolve and succeed amid the ever-increasing impact of artificial intelligence.
Workforce shaping is an approach that looks at what the workforce needs to be to successfully deliver on defined strategic scenarios for an organization that are 5 to 10 years ahead. The approach emphasizes working from the future scenario and comparing that vision to today’s workforce shape, size, composition and organization. It also keeps more than one scenario ‘in play’ because doing so allows for a greater perspective on possible disruption and ideas for agility. This future-first aspect distinguishes workforce shaping from traditional workforce planning.
A coming atomization of jobs – an unprecedented division of labor between bots and employees as AI takes on not only tedious, repetitive, low-value job functions but also increasingly cognitive tasks such as medical diagnosis or financial loan approval – holds significant implications for organizations and their workforces, among them:
Managing the workforce of the future in ways that productively integrate AI into the enterprise raises big questions and places significant demands on leaders and HR practitioners. Areas that KPMG has identified for exploration, design and development for future success include:
Read the report for four steps toward ensuring your organization has the right capabilities, in the right place, at the right time. Also in the report are key learnings from KPMG's workforce shaping projects in the insurance, banking, professional services and healthcare sectors.