Defining the role of the ‘next-gen' global business services organization

Now is the time for the global business services organization to step up to being the enterprise’s leader in evolving to support intelligent automation.

KPMG LLP's David Brown shares with Nearshore Americas why now is the time for next-generation global business services (GBS) organizations to support internally deployed intelligent automation efforts as well as those delivered by third-party outsourcers. Read the article to discover key areas where this guidance can pave the way for the successful integration of intelligent automation and digital labor.

Read "Defining the role of the 'next-gen' GBS organization in the automation age."