Bloomberg partnership series: The practical guide to disruption

Bank customer service as a competitive advantage

The customer experience is about to become the new battleground.

The coming revolution in patient access

The patient experience is about to get a major upgrade.

Your supply chain is dying

Over the next decade, in any given company, the supply chain as we know it will be replaced by fulfillment networks that are purpose-built to deliver what micro-segments of a company’s consumer base wants, when they want it, according to Sam Ganga, a principal on KPMG’s Experience Design and Engineering team.

The rising expectations of constituents

Innovations born in the private sector are making voters expect more from their governments.

Tech innovation to reinvent the CFO suite

With machines taking over routine work, the finance organization will need more thinkers, data scientists, and modelers.