In an interview with InformationWeek, Todd Lohr, principal, Technology Enablement & Automation, explains that intelligent automation is going to happen faster than any other transformation. Every business will be impacted by intelligent automation sooner than may be apparent. Lohr indicates, “It's non-linear, and it's going to affect all job categories." The time to think about it is now.
For more on the impact of digital labor and the automation of jobs on sourcing and service delivery, explore our Intelligent Automation articles, videos, and podcasts.