Insights on digital labor and legislation in outsourcing
Insights on digital labor and legislation in outsourcing
Insight

Insights on digital labor and legislation in outsourcing

How can you prepare for potential U.S. immigration policy changes? Does digital labor offer a solution?

As the technologies that enable digital labor continue to advance, outsourcing buyers need to fully understand coming changes and take the steps necessary to optimize those technologies with minimum risk.

Simultaneous to digital disruption are potential immigration policy changes by the U.S administration—leaving many corporations wondering if increased use of digital labor will ease potential immigration concerns and make it more viable to bring outsourced jobs back to the U.S.

  • Are your outsourcing contracts ready to deliver benefits from digital labor, including cost savings?
  • Have you considered the different types of governance models for digital labor?
  • Are you being aggressive enough in adopting and integrating digitization?

Digital labor promises major disruptions to outsourcing

As the processing power, cost, and performance of intelligent automation technologies advance, outsourcing buyers need to fully understand coming changes – including tax, governance, and contractual implications – and take the steps necessary to avoid business disruptions. 

By 2025, automation of work enabled by digital technologies is expected to supplement or replace the work of the preponderance of knowledge workers. 

Businesses that use outsourcing services – and the providers that deliver them – should begin to identify potential gaps, take strategic and operational steps to ensure continuity of services, and aim for success in this new model.

Digital labor promises major disruptions to outsourcing
Digital labor risks, opportunities and considerations for businesses that use outsourcing services and the providers that deliver them.


Explore our articles and podcasts below to learn more.

Digital labor insights

Is your outsourcing contract digital labor ready?
Digital labor and process automation are creating a whole new dynamic in the outsourcing industry.

Learn more and listen to the podcast


Art of the possible
KPMG helped a pharmaceutical company restructure its long-term outsourcing service provider agreements to align with the company’s overall digital transformation journey.

Read this client story



Wrangling digital labor risk with governance
In the wild west of outsourced digital labor, the IT teams from both the buyer and provider organizations, and even the buyer’s external auditors, join the ranks of the engagement stakeholders.

Learn more and listen to the podcast



Legislative insights

Protectionism and outsourcing: Brace for impact
The Trump administration has made it clear that protectionist policies and immigration reform are important priorities.

Read the article


 

Immigration reform and the rise of digital labor
Enterprises should reassess their global delivery model through the lens of the types of technology they could deploy to eliminate some of their offshore FTEs.

Learn more and listen to the podcast


 

How might the Trump administration affect the outsourcing industry? 
Statements President Trump has made regarding immigration are raising wide-ranging concerns in the global services industry.

Learn more and listen to the podcast