Insights on digital labor and legislation in outsourcing

As the technologies that enable digital labor continue to advance, outsourcing buyers need to fully understand coming changes and take the steps necessary to optimize those technologies with minimum risk.

Simultaneous to digital disruption are potential immigration policy changes by the U.S administration—leaving many corporations wondering if increased use of digital labor will ease potential immigration concerns and make it more viable to bring outsourced jobs back to the U.S.

• Are your outsourcing contracts ready to deliver benefits from digital labor, including cost savings?
• Have you considered the different types of governance models for digital labor?
• Are you being aggressive enough in adopting and integrating digitization?

Digital labor promises major disruptions to outsourcing

As the processing power, cost, and performance of intelligent automation technologies advance, outsourcing buyers need to fully understand coming changes – including tax, governance, and contractual implications – and take the steps necessary to avoid business disruptions. 

By 2025, automation of work enabled by digital technologies is expected to supplement or replace the work of the preponderance of knowledge workers. 

Businesses that use outsourcing services – and the providers that deliver them – should begin to identify potential gaps, take strategic and operational steps to ensure continuity of services, and aim for success in this new model.

Explore our articles and podcasts below to learn more.