As the technologies that enable digital labor continue to advance, outsourcing buyers need to fully understand coming changes and take the steps necessary to optimize those technologies with minimum risk.
Simultaneous to digital disruption are potential immigration policy changes by the U.S administration—leaving many corporations wondering if increased use of digital labor will ease potential immigration concerns and make it more viable to bring outsourced jobs back to the U.S.
As the processing power, cost, and performance of intelligent automation technologies advance, outsourcing buyers need to fully understand coming changes – including tax, governance, and contractual implications – and take the steps necessary to avoid business disruptions.
By 2025, automation of work enabled by digital technologies is expected to supplement or replace the work of the preponderance of knowledge workers.
Businesses that use outsourcing services – and the providers that deliver them – should begin to identify potential gaps, take strategic and operational steps to ensure continuity of services, and aim for success in this new model.
Explore our articles and podcasts below to learn more.
Is your outsourcing contract digital labor ready?
Digital labor and process automation are creating a whole new dynamic in the outsourcing industry.
Art of the possible
KPMG helped a pharmaceutical company restructure its long-term outsourcing service provider agreements to align with the company’s overall digital transformation journey.
Wrangling digital labor risk with governance
In the wild west of outsourced digital labor, the IT teams from both the buyer and provider organizations, and even the buyer’s external auditors, join the ranks of the engagement stakeholders.
Protectionism and outsourcing: Brace for impact
The Trump administration has made it clear that protectionist policies and immigration reform are important priorities.
Immigration reform and the rise of digital labor
Enterprises should reassess their global delivery model through the lens of the types of technology they could deploy to eliminate some of their offshore FTEs.
How might the Trump administration affect the outsourcing industry?
Statements President Trump has made regarding immigration are raising wide-ranging concerns in the global services industry.