Insight

Exploring the future: Global business services in consumer markets

Consumer-packaged goods (CPG) companies and retailers must reinvent their business models to become more flexible, adaptable, as well as more cost-effective.

At a time when profit margins are under pressure, CPGs and retailers are facing significant shifts in consumer buying habits are seeking ways to transform their operations.  A key component in an overall business model transformation is the creation and evolution of a global business services (GBS) organization to bundle transactional and expertise-based services across the spectrum of back and middle-office processes, creating an agile platform for efficiency and effectiveness.

Integrate GBS into the operational fabric of a company to realize the promises of flexibility and cost effectiveness.

Read this paper to discover:

  • the benefits of a GBS organization
  • five stages of GBS maturty
  • paths towards GBS success
  • adding value with data and analytics and cognitive automation
  • lessons to help mitigate the risks and maximize the opportunities.

Exploring the future: Global business services in consumer markets

As consumers become more sophisticated and buy through multiple channels, Consumer Markets companies must reinvent their business models to become more flexible, adaptable, and cost effective. Global Business Services (GBS) organizations play a key role in these transformations.