Digital labor within financial services: Operations risk

Deep domain and process knowledge

Currently many banks’ business processes require complicated and time consuming manual labor to solve seemingly simple issues, providing a ripe opportunity to increase the level of task automation and knowledge augmentation.

KPMG refers to Digital Labor as the automation of labor by leveraging digital technologies to augment, or automate, the tasks undertaken by people in your business. The spectrum of automation can be broken into three distinct categories to help better differentiate the types of Digital Labor automation.

Read about these categories and how KPMG can help our clients leverage Digital Labor to enhance their operational efficiency.