Digital labor will have a significant impact on how businesses handle their front-, middle-, and back-office services. Companies that today rely on a shared services delivery model should begin now to anticipate and understand the coming changes – including taxes, governance, and change management.
Digital labor is here to stay. Businesses that use a shared services delivery model should begin identifying potential gaps and taking the strategic and operational steps necessary to transition successfully as automation becomes the standard. The success that businesses experience will be based on their own proactive execution.