Insight

Digital labor transforms the shared services delivery model

Is your business ready to seize the advantages digital labor enables in shared services?

Digital labor will have a significant impact on how businesses handle their front-, middle-, and back-office services. Companies that today rely on a shared services delivery model should begin now to anticipate and understand the coming changes – including taxes, governance, and change management.

As the human component of shared services centers becomes more focused on data and analytical services rather than transactions, there will be a need to train employees to handle more value-added jobs.

Digital labor is here to stay. Businesses that use a shared services delivery model should begin identifying potential gaps and taking the strategic and operational steps necessary to transition successfully as automation becomes the standard.  The success that businesses experience will be based on their own proactive execution.

Digital labor transforms the shared services delivery model

The impact digital labor will have on shared services and how to take strategic and operational action.