Digital labor risks, opportunities and considerations for businesses that use outsourcing services and the providers that deliver them.
As the processing power, cost, and performance of technologies that enable digital labor continue to advance at a dizzying pace, outsourcing buyers need to fully understand the coming changes – including tax, governance, and contractual implications – and take the steps necessary to avoid business disruptions. Like their clients, service providers need to move quickly to adapt their business models. Some may struggle to compete or even stay in business.
Businesses that use outsourcing services – and the providers that deliver them – should begin identifying potential gaps, and taking the strategic and operational steps necessary to ensure continuity of services and, ultimately, that success is achieved as this new model becomes the standard.
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