Insight

Digital labor promises major disruptions to outsourcing

Digital labor risks, opportunities and considerations for businesses that use outsourcing services and the providers that deliver them.

As the processing power, cost, and performance of technologies that enable digital labor continue to advance at a dizzying pace, outsourcing buyers need to fully understand the coming changes – including tax, governance, and contractual implications – and take the steps necessary to avoid business disruptions. Like their clients, service providers need to move quickly to adapt their business models. Some may struggle to compete or even stay in business. 

By 2025, automation of work enabled by digital technologies is expected to supplement or replace the work of the preponderance of knowledge workers.
David J. Brown Principal, Shared Services and Outsourcing

Businesses that use outsourcing services – and the providers that deliver them – should begin identifying potential gaps, and taking the strategic and operational steps necessary to ensure continuity of services and, ultimately, that success is achieved as this new model becomes the standard.

Read the report to learn more. 

Digital labor promises major disruptions to outsourcing

Digital labor risks, opportunities and considerations for businesses that use outsourcing services and the providers that deliver them.