Explore eight capabilities of connected enterprises for meeting customer expectations.
At a time when poor customer experience can go viral in minutes, companies live or die by the way they deliver services, respond to issues and manage customer expectations.
Investing in an integrated architecture of eight fundamental capabilities is helping organizations achieve high performance for customers, employees, partners and shareholders. KPMG calls this capabilities architecture the connected enterprise—a holistic way of positioning your business to compete today and into the future to deliver differentiated customer experiences.
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