Since being formed as a joint-venture between its owner banks, the CPP has become Canada’s largest outsourcer of check processing, statement processing and production, and cash management services. Historically, the client has focused on its core capabilities and services, making little ongoing investment to enhance existing capabilities and services or develop new capabilities and services.
The changing payments landscape in Canada, however, has created a paradigm shift whereby a traditional check processing outsourcer is no longer required. Moreover, CPP’s lack of ongoing investment in existing capabilities and services limited its ability to obtain new clients for existing services.
KPMG was asked to help CPP management define a strategic plan to achieve its incremental revenue goals to supplement declining revenue in existing service lines.
Collaborating closely with the CEO and senior management team, the KPMG team developed a phased approach to identify and analyze potential strategic growth opportunities and conduct execution planning for the opportunities the client and its board of directors chose to pursue. KPMG led the effort to:
Our analyses highlighted that CPP’s core competencies could be leveraged to expand its services portfolio in the financial services industry, to address owner bank operational pain points, as well as in the consumer retail, healthcare, and telecom industries. Those insights underscored the case for the client and its board of directors to expand its services portfolio as a means to achieve its revenue goals for 2020.
Example: Service expansion into coupon processing
Example: Service expansion into document management
KPMG is currently assisting the client with the project’s analysis phase and hopes to assist with the execution planning phase for selected opportunities, including the development of multi-generational plans, operating model considerations and implementation support.