Insight into methods to exploit technologies, like process automation and evolving service delivery models, for the outsourcing and shared services market.
Joint research from KPMG Global Advisory and HfS Research
The outsourcing and shared services market has been in a seemingly endless state of flux – with the current market more muddled than ever before, organizations struggling to cope with competing priorities, and confusion on the best timing and methods to exploit technologies, like process automation and evolving service delivery models.
Review the findings to gain insight on these topics:
For further insight on the study findings: