Broker, integrate, orchestrate

This series of papers looks at three important roles for next generation IT operating models.

Next generation IT operating models break down traditional technology silos


CIOs have been struggling to keep up with the insatiable demand for new digital capabilities from their business stakeholders. In fact, many have been watching their business counterparts increasingly turn to external providers for the technology enablement they need.

In response, some CIOs have adopted multi-speed IT, increased their use of agile methodologies, or even created standalone digital units separate from the traditional IT organization. But these are only stop-gap measures. What’s really needed is adoption of an entirely new IT operating model, breaking down the traditional technology silos.

Take a close look at three important roles for today’s IT organization: broker, integrate, and orchestrate in this series of papers.

The broker role has three major functions: - proactively engage the business in a partnership and shape demand - leverage emerging technologies to drive innovation - promote and manage a solutions portfolio. Explore new positions and skills required in the IT function and how some current IT positions need to evolve, reduce or even be eliminated. Next steps for making these changes to the IT function are also included.
The IT integrate role addresses three significant needs: - modernizing core applications - implementing new, open architecture - organizing a center of excellence. Sustainable competitive advantage and business value come when the front, middle, and back offices work together for a truly digital enterprise. Learn in this paper about reducing barriers and complexity, becoming agile, and educating and advising development teams across the business.
The IT orchestrate role includes four major responsibilities: - building and managing user services - managing vendor relationships - protecting the enterprise - monitoring service delivery performance. Embracing IT as a Service (ITaaS) means ensuring that service performance, cost, and quality meet or exceed expectations, that applications and data are secure and compliant, and that the business gets optimal value. The IT organization bears the complexity and provides ease of use and responsiveness to the consumer of IT.