The hardest part of outsourcing occurs after the deal is done.
Organizations undertaking information technology and business process outsourcing understandably focus on "doing the deal." This involves everything from finding and assessing service providers to selecting geographies to determining which services should be sourced, developing contracts and defining final service levels.
But the hardest part of outsourcing occurs after the deal is done.
Outsourcing governance is an ambiguous term with as many definitions as companies managing outsourcing relationships. To help organizations ensure consistency in outsourcing governance, KPMG developed nine critical factors to keep in mind to help ensure outsourcing success.