KPMG Global Insights Pulse surveys

Since 2004, KPMG has conducted quarterly, forward-looking global insights Pulse surveys that identify and interpret key business and market trends, and how enterprises are addressing them.

Focus areas include:

• The impact of intelligent automation technologies on core business functions
• Top business challenges and opportunities, and how organizations are responding to them
• The evolution of shared services and outsourcing
• Top approaches to improving global business services (GBS) delivery capabilities, and the future of the GBS organization
• Governance, risk, and compliance challenges
• Ways to successfully manage service delivery portfolios
• Talent-oriented challenges created and addressed by increased use of automation
• The redesign, overhaul, and evolution of business and target operating models in functional areas
• Leading practices in exploiting portfolios of emerging technologies.

KPMG also conducts annual Pulse surveys that address:

• Top global business and economic market trends and predictions for the coming year
• The state of real estate and facilities management (REFM) service delivery models and outsourcing usage
• Sourcing market trends in various geographies including the Nordics, the Americas, and Asia Pacific.

Read our latest reports below.