KPMG Global Insights Pulse surveys
KPMG Global Insights Pulse surveys

KPMG Global Insights Pulse surveys

Explore KPMG's research on trends in the use and delivery of global business services, shared services and outsourcing.

Since 2004, KPMG has conducted quarterly, forward-looking global insights Pulse surveys that identify and interpret key business and market trends, and how enterprises are addressing them.

Focus areas include:

  • The impact of intelligent automation technologies on core business functions
  • Top business challenges and opportunities, and how organizations are responding to them
  • The evolution of shared services and outsourcing
  • Top approaches to improving global business services (GBS) delivery capabilities, and the future of the GBS organization
  • Governance, risk, and compliance challenges
  • Ways to successfully manage service delivery portfolios
  • Talent-oriented challenges created and addressed by increased use of automation
  • The redesign, overhaul, and evolution of business and target operating models in functional areas
  • Leading practices in exploiting portfolios of emerging technologies.


KPMG also conducts annual Pulse surveys that address:

  • Top global business and economic market trends and predictions for the coming year
  • The state of real estate and facilities management (REFM) service delivery models and outsourcing usage
  • Sourcing market trends in various geographies including the Nordics, the Americas, and Asia Pacific.
To succeed, you have to holistically address all aspects of a major transformation initiative — not only the technology, but also your people, processes, target operating model, change management, and governance.

Read our latest reports below.