As an organization moves up the GBS maturity curve, governance becomes a critical component of success.
The value of global business services (GBS) is in the integration between and across different channels, functions and processes. That's why GBS requires a different level of governance and a different governance operating model to ensure that business value is delivered seamlessly.
Critial question to consider when establishing a governance program for global business services:
Enterprise service governance can help GBS leaders engages across stakeholders and delivery channels to manage risk and drive intended outcomes. It focuses on how decisions are made and enforced in a dynamic business environment.
Learn in this paper about the quantifiable business benefits of governance in global business services and what good governance looks like, based on KPMG GBS maturity research.